Return Policy

We strive to provide you with the best possible shopping experience, but we understand that sometimes a product may not fit, and you may wish to exchange or return it.

You can exchange or return your order within 14 days from the date you received the package. This means you have 14 days from receipt of your item to request a return. If more than 14 days have passed since receiving the product, we are unfortunately unable to offer a refund or exchange.

How to Initiate a Return

To start a return, please contact us at contact@edward-barker.com and provide:

• Order confirmation number
• Your first and last name
• Your email address or phone number
• Whether you want a refund or an exchange
• The reason for your request
• Any photos of a defect in the item

Once we receive your request, our customer service team will forward it to the relevant team, who will review it and confirm the outcome with you.

Conditions for Eligibility for Return

The item must be returned in the same condition as when you received it.

The item must be returned undamaged, unwashed, in its original packaging, and with all tags intact. If these conditions are not met, we reserve the right to refuse the return in accordance with our terms of sale.

If the item is not returned in the same condition as received by the customer, Edward Barker reserves the right to refuse an exchange or refund.

When Exchange or Refund Is Not Possible

Exchange or refund is not possible if:

• The customer has chosen the wrong size, even though a size guide (with measurements in cm) is available on each product page.
• The product has been damaged by the customer after receipt.
• The delivery company cannot locate the recipient at delivery — in such cases, Edward Barker assumes no responsibility.
• The delivery company has recorded that the package has been delivered — in such cases, Edward Barker assumes no responsibility.
• The customer has not reported a defect in the item or provided proof (photos) of it within 24 hours of receiving the package.
• The customer does not respond within 72 hours after Edward Barker has replied to the return request. In such cases, the company reserves the right to discontinue the return and refund process.
• Edward Barker reserves the right to request the customer to send photos of the received item showing the defect or issue.

IMPORTANT NOTE

Our company strives to provide accurate and detailed information about the products offered, including clear descriptions, technical specifications, and images. However, it is important to acknowledge that individual perceptions may vary from customer to customer. Therefore, we clarify that personal expectations or subjective perceptions of colour, texture, material, or the product’s aesthetic aspects are not considered valid grounds for return.

We acknowledge that each customer may have a unique perception when evaluating a product. Nevertheless, differences in subjective perception cannot be regarded as defects or inaccuracies in the product itself. We would also like to highlight the following important points:

• Colour Variations: Please note that the colours of our products displayed on our website may slightly differ from the actual colour of the item. This difference is not considered a defect or issue and therefore does not constitute a valid reason for return or refund, as these differences may result from screen settings or other technical factors.
• Subjective Perception: Subjective perceptions or personal expectations are addressed by the specific information and size guide on product pages. This information provides as accurate a description of the product as possible. Personal expectations or subjective assessments cannot, therefore, be considered valid reasons for a refund.

We strive to provide as accurate and transparent information as possible so our customers can make well-informed decisions. If you have questions or doubts about products before making a purchase, we encourage you to contact us for further clarification.

1. EXCHANGE

If the received item does not match the chosen size, you have the option to exchange it for a larger/smaller size or a different item available on our website. The item you wish to exchange must be sent back within 14 days of receiving the package. You will receive all instructions, including the return address, via email after contacting us. The exchange will be sent as soon as the package is received and inspected at our main warehouse.

Exchanging sizes is not permitted if the customer has chosen the wrong size, even when the size guide has been consulted and used. Furthermore, neither exchange, return, nor refund is permitted if the customer has not consulted the size guide on the product page before the purchase.

Note: We do not offer returns or exchanges in the event of delivery delays. If you have questions or concerns regarding our return policy, you can contact our customer service at contact@edward-barker.com.

The size of the items may vary by 1-3 cm from the size chart. When placing an order, you accept this possibility.

When placing an order, you declare that you have read and accepted the return policy.

2. REFUND

The item must be returned with a tracking code, which you provide to us. This allows us to know exactly when your return reaches our warehouse, so we can process your refund promptly. Without a tracking code, we cannot locate your shipment, and your right to a refund will be forfeited, as we cannot confirm that the order has been received.

IMPORTANT

You can return the package using the logistics company of your choice. Unfortunately, we do not cover shipping costs associated with your return, and we therefore recommend choosing the cheapest shipping option with a tracking code. All carriers are permitted for returns, but shipping costs are at the customer’s expense.

We will refund your purchase within 14 days after the package arrives at our main warehouse in Asia. The refund will be processed via the payment method used for the purchase, unless otherwise agreed or an internal issue arises.

Thank you for your understanding.

Contact Seller for Discrepancies or Chargeback Requests

If the consumer wishes to initiate a dispute or request a chargeback via their bank or payment provider, it is mandatory to contact the seller first. The consumer must inform the seller in writing about the issue and give the seller the opportunity to resolve it. This can be done via email or through the contact form on our website.

If the seller does not respond within a reasonable timeframe, or if the issue is not resolved to the consumer’s satisfaction, the consumer may consider initiating a dispute or requesting a chargeback. By contacting the seller first, the consumer gives the seller the opportunity to address the issue quickly and effectively without third-party involvement.