FAQ's

What is the return period?

The return period is 30 days from the date the order is received.

How can I return my order?

You can return your order via customer service. Contact them, and they will guide you through the return process.

Can I exchange my product?

Yes, you can exchange your product if the return period is within 14 days. Contact our customer service for assistance.

How long does it take to get my money back?

On average, it takes 1 to 3 working days for your money to be credited to your account after we have received and processed your return.

Do I have to pay for return shipping?

Yes, unfortunately, we do not refund return shipping costs. However, the purchase amount will be fully refunded upon a successful return.

When can I not return my products?

You cannot return products if:

• they are damaged
• they do not comply with the return policies
• they are personalised
• they have been altered (by the buyer)
• they are hygiene products
• they were purchased on sale

Can I cancel my order?

Yes, you can cancel your order, but only within 2 hours of placing it, as the processing has already begun.

Are there delivery fees?

No, shipping to the UK is completely free.

How can I contact customer service?

If you have questions, comments, or need assistance, please contact our customer service at contact@edward-barker.com. Our dedicated team is ready to assist you.

Do you accept different payment methods?

Yes, we accept several different payment methods, including credit cards and PayPal. You can view the available payment options at checkout.